Terms and conditions

Between the Company Alpine SARL, 462 rue du port, 38340 VOREPPE with a capital of 20 000€, registered at the RCS of Grenoble, number 880 667 647 R.C.S Grenoble, represented by Ulysse LEFEBVRE and Jocelyn Chavy, in their capacity as co-managers, duly authorized for the purposes of the present. The company can be reached by email by clicking on the contact form accessible via the home page of the site. Hereinafter the “Seller” or the “Company”.
On the one hand, and the natural or legal person proceeding to the purchase of products or services of the company, hereinafter, “the Buyer”, or “the Customer” On the other hand, It has been exposed and agreed what follows :


The Vendor is a publisher of content products and services accessible by subscription exclusively for consumers, marketed through the alpinemag.fr website. The list and description of goods and services offered by the Company can be consulted on the above-mentioned sites.

Article 1: Purpose and general provisions

The present General Terms and Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products offered by the Seller. These General Terms and Conditions of Sale (GTCS) apply to all sales of Products made through the Company’s websites, which are an integral part of the Contract between the customer and the Seller. The Seller reserves the right to modify these Terms and Conditions at any time by publishing a new version on its website. The applicable GTC shall be those in effect on the date of payment (or first payment in case of multiple payments) of the order. These GTC are available on the Company’s website at the following address: https://alpinemag.fr/conditions-generales-de-ventes/ . The Company also ensures that their acceptance is clear and without reserve by putting in place a checkbox and a validation click. The Client declares that he has read all of these General Terms and Conditions of Sale, and, if applicable, the Special Terms and Conditions of Sale related to a product or service, and accepts them without restriction or reservation. The Customer acknowledges that he/she has received the necessary advice and information in order to ensure that the offer meets his/her needs. The Customer declares that he/she is legally able to contract under French law or that he/she can validly represent the individual or legal entity for which he/she is contracting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 2 : Prices

The prices of the products sold through the websites are indicated in euros including all taxes (VAT + other possible taxes) on the order page of the products, and excluding specific shipping costs. For all products shipped outside the European Union and/or French overseas departments and territories, the price is automatically calculated exclusive of taxes on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not under the responsibility of the Seller. They shall be borne by the customer and are the responsibility of the customer (declarations, payment to the relevant authorities, etc.). The Seller invites the Customer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time in the future. The telecommunication costs necessary for access to the Company’s websites shall be borne by the Customer. Where applicable, delivery costs shall also be borne by the Client.

In the case of the sale of a service or subscription, a trial period may be offered. After the free trial period, the subscription is automatically validated and the corresponding amount is invoiced, unless it is cancelled before the end of the trial period by the Customer. The Customer’s account will then be billed for the renewal at the end of the contract period. The Customer can manage and cancel his subscriptions by accessing his account settings

Article 3: Conclusion of the online contract

The Customer must follow a series of steps specific to each Product offered by the Seller in order to place an order. However, the steps described below are systematic:

Information on the essential characteristics of the Product;

Choice of Product, if any

its options and indication of the essential data of the Customer (identification, address…) ;
Acceptance of these General Terms and Conditions of Sale. Verification of the elements of the

order and, if necessary, correction of errors.
Follow-up on payment instructions, and payment of products.

Delivery of products. The Customer will then receive confirmation by e-mail of the payment of the order, as well as an acknowledgement of receipt of the order confirming it. For the purposes of proper order fulfillment, and in accordance with Article 1316-1 of the Civil Code, the Customer agrees to provide his true identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 4: Products and services

The essential characteristics of the goods, services and their respective prices are made available to the Customer on the Company’s websites. The Customer certifies that he/she has received details of the delivery charges as well as the terms of payment, delivery and execution of the contract. The Vendor undertakes to honour the Customer’s order within the limits of available stocks of Products only. In the event of failure to do so, the Vendor shall inform the Customer. This contractual information is presented in detail and in French. In accordance with French law, it is summarized and confirmed during the validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The duration of validity of the offer of the Products as well as their prices is specified on the Company’s websites, as well as the minimum duration of the proposed contracts when they concern a continuous or periodic supply of products or services. Except under special conditions, the rights granted hereunder are granted only to the natural person who signs the order (or the person who holds the email address communicated).

Article 5: Retention of title clause

The products remain the property of the Company until full payment of the price.

Article 6 : Delivery terms

The products are delivered to the address of delivery which was indicated at the time of the order and the time indicated. This period does not take into account the preparation time of the order.

Article 7: Availability and presentation

Orders will be processed within the limits of our available stocks or subject to the stocks available from our suppliers.

Article 8 : Payment

Payment is due immediately upon ordering, including for pre-ordered products. The Customer can pay by credit card or bank check. The cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). The secure online payment by bank card is made by our payment provider. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By communicating his banking information at the time of the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale shall be immediately cancelled by operation of law and the order cancelled.

Article 9 : Withdrawal period

In accordance with Article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify his reasons or pay penalties, except, where appropriate, for the cost of return”. “The period mentioned in the previous paragraph runs from the date of receipt for goods or acceptance of the offer for services. The right of withdrawal can be exercised by contacting the Company by email at [email protected]
In case of exercising the right of withdrawal within the above-mentioned period, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the Customer. The products must be returned in their original condition and complete (packaging, accessories, instructions…) so that they can be remarketed in new condition; if possible, they must be accompanied
by a copy of the proof of purchase. In accordance with the legal provisions, you will find below the standard form of retraction to be sent to us at the following address: https://alpinemag.fr/resiliation-dabonnement/

Article 10: Guarantees

In accordance with the law, the Seller assumes two guarantees: of conformity and relative to hidden defects of the products. The Seller shall reimburse the Customer or exchange the apparently defective products or those that do not correspond to the order placed.

Article 11: Complaints

If necessary, the Customer can present any complaint by contacting the company by means of an email to [email protected]

Article 12: Intellectual Property Rights

The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 13: Force majeure

The performance of the seller’s obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent the performance thereof. The seller shall notify the customer of the occurrence of such an event as soon as possible.

Article 14: Invalidity and modification of the contract

If any provision of this Agreement is invalidated, such invalidity shall not invalidate the remaining provisions which shall remain in full force and effect between the parties. Any contractual modification is only valid after a written and signed agreement of the parties.

Article 15: Protection of personal data

In accordance with the French Data Protection Act of January 6, 1978, you have the right to question, access, modify, oppose and rectify your personal data. By adhering to these general conditions of sale, you agree that we collect and use these data for the realization of the present contract. By entering your email address on one of the sites of our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. To do so, you just have to click on the link at the end of our emails or contact the person in charge of processing (the Company) by registered letter. We carry out on all our sites a follow-up of the frequentation. For this, we use tools such as Google Analytics.

Article 16: Applicable law

All clauses contained in these general terms and conditions of sale, as well as all purchase and sale operations referred to herein, shall be subject to French law.